OUR GUARANTEE

This is a simple guarantee. No client shall have to pay for any service with which they are not 100% satisfied. This is a corner stone of our business and we have had this guarantee since we started. It is our goal to have only happy clients.

    In order to receive this guarantee, our clients need to do the following:

  • Be "Fixed Rate" client enrolled in our Maintenance Program.
  • Run only our "Recommended or Fully Supported Software".
  • Keep our current "Minimum Hardware Requirements".
  • Keep their account current.

This guarantee only covers our services and does not cover hardware that may be purchased through Dan Knox Consulting.

Quality Services with a 100% Guarantee!

Our 100% Guarantee is something we take very seriously. If you have a problem with our service we will make it right.

What to ask before Hiring Consultants?

As layoffs and hiring freezes continue, companies are increasingly turning to IT contractors to get the job done. Here's a list of questions from IT consulting company The Allegiance Group that companies should ask potential IT contractors to make sure they're getting the best fit for a give job.

  • What's the staffing company's retention record?
    Can it provide consultants who will stay on the job until the completion of the project? Do they have consultants retention or loyalty programs in place?
  • How Long will it take the company to supply the right consultants?
    Most companies work under deadlines, and delays in staffing can be disastrous.
  • How does the company very consultants' technical skills?
    Do they have a skills assessment process?
  • What support does the staffing company provide once the consultants is on the job?
    Does the company help introduce the consultants to the workplace and conduct follow-up site visits?
  • Do they have available backup teams for technical support?
    If consultants are faced with new and complex technical challenges while on-the-job, they should be able to call on others for immediate assistance.
  • Can the company supply client references?
    Has the company conducted a customer satisfaction survey to determine the areas that require improvement?

Networking Solutions

We provide network design, implementation, administration and support for both Wide Area Networks (WAN) and Local Area Networks (LAN) using Microsoft Server 2008r2 Enterprise Edition, Exchange Server 2010/2013, Windows XP Professional, Windows Vista and Windows 7/8.x/10, and Linux Servers and Workstations.

Keeping a network up and running is our number one priority. When we manage a network we like to control everything: the software, the hardware, the bandwidth provider, even the cabling! We try to insulate our clients from things that we know will cause problems. We are very big on testing new products and keeping all software up to date with upgrades and service packs.

We spend considerable effort beta testing new products and when they are released we are for the most part prepared for our clients to take advantage of these new and better products. We don't wait on others to test, we give our clients the benefits of the new products when they are available.

Reliable Automated Off Site Backups & Recovery

We have recently lowered our prices!

One of our most popular services provides our clients with reliable automated off site backups via an internet connection.  You may select to keep between 1 and 3 copies of all data files on our servers.  We are usually able to restore files 24 hours a day usually within a few minutes of your request.

We configure this service to use your existing bandwidth during the evening hours when most clients have a low demand for bandwidth usage.  The system is completely automated and no user input is required once the system is setup and configured.

The backup procedure includes keeping your data on a secure Windows servers at at secure Co-Lo facility.  Optionally you may also have another copy of your data stored at our San Francisco office and/or another secure Windows server at an out of state location.

This service is available for as little as $25 a month.  The following schedule shows our current pricing for a single copy of your data.

Monthly Fee Single Copy ofData
$25.00 Up to 100 MB of Storage
$50.00 Up to 10 GB of Storage
$100.00 Up to 50 GB of Storage
$250.00 Up to 250 GB of Storage
$250.00
Plus $1 for each 2 GB of
Storage over 250 GB.
Up to 1.75 TB of Storage

In addition to complete automated off-site backup we offer the same pricing for client based manual backups using a secure FTP site or a MS SharePoint Server. However we have found that this is less reliable because clients tend to place a low priority on backups that need to be done manually. (Remember you can never have too many backups!)

Please e-Mail us for more details or if you have questions on this service.

Co-location Service

Place your server our on network and take advantage our reliable bandwidth. All our sites are connected to the Internet with multiple OC192 connections. We use CISCO routers and HP switches to assure our clients the most reliable service.

Co-Location rates begin at $100 per month and no long term contract or commitment is required. Clients may cancel their service at any time and our this service comes with a 100% satisfaction guarantee.

Take advantage of our reliable service with speed up to 100 mb.

eMail Hosting

We offer Mail Hosting using the newest Exchange products from Microsoft. We run Microsoft Exchange Post Offices. These provide our users with the most advanced email services, including web based access, full calendaring features, contacts lists, task lists and integration to voice mail and other telephony services.

e-Mail services are available from $5 a month.

Mail Filtering

Mail filtering (for SPAM, viruses, worms and Trojans) is becoming a more of an important part of network support and security each day.  

Our Spam Filtering Service gives organizations access to industry proven email scanning technology without the headaches that can accompany the administration or its cost, and is located at our hosting facility. The DKC Spam Filtering Service helps organizations increase their productivity by providing its employees with clean, Spam-free and Virus-free email. DKC will solve and actively manage your spam related problems on a day to day basis.

DKC now filters more than 80,000 messages a day though servers at our very high bandwidth Co-Lo facility.   All DKC clients which have Maintenance Service and Fixed Rate Service are required to have Mail Filtering.

For most companies this service will run $250 a month.

Please contact us if you have any questions regarding this important service from DKC.

Roll-Outs

Our primary goal at Dan Knox Consulting is to provide our clients with the most reliable networks available. In order to do this we are constantly beta testing the latest products from Microsoft. Before a Microsoft product is released we have usually been using it for a number of months and have become very familiar with its features. When the product is actually released we are ready and usually install the upgraded product on our clients PC's on the product's release date. This enables our clients to quickly get the benefits and increased reliability of the new products.

Using these same skills we can help others roll out these improved products, using advanced automated features. For example if you have workstations that are currently running Windows NT, Windows XP or Windows Vista we can easily upgrade them to the much more reliable Windows 7 operating system. By leveraging our skills and experience companies with their own IT Departments can efficiently keep up to date with the latest MS products.

If you would like more information on our roll out solutions please e-mail us.

Training

We offer training on all Microsoft Office applications including Word, Excel, Outlook, PowerPoint, and Access to help you get the most out of your word processing, spreadsheet, database, presentation and electronic date book/email applications. Whether you are a pure beginner or an accomplished end-user, we can help you polish your skills to improve your efficiency and effectiveness.

Web Hosting

We offer Web Hosting using servers running the latest and most advanced Microsoft software. All our sites are connected to the Internet with reliable multi-provider service with up to date Cisco routers and HP switches.All our web sites run on servers running Windows Server 2008.

Web Hosting rates begin at $25 per month and no long term contract or commitment is required. Clients may cancel their service at any time and our this service comes with a 100% satisfaction guarantee.

The following table shows lists our web hosting fees:

Type Monthly Fee Maximum Bandwidth Usage per Month Maximum Site Size Notes
Economy Web Hosting $25 100 MB 50 MB
  • This is our least expensive hosting.
  • Virtual site, no public IP and no ftp services.
  • Front Page Extensions.
Standard Web Hosting $50 500 MB 100 MB
  • Static Public IP, FTP services.
  • Front Page Extensions.
Standard Web Hosting with Virtual Mail Hosting on Exchange Server $50 500 MB 100 MB plus
20 MB per mailbox
  • Static Public IP, FTP services.
  • Front Page Extensions.
  • Mail Hosted on our Exchange Server using your domain name.
  • 10 mailboxes included.
  • Additional mailboxes at $5 each per month.
Premium Web Hosting $75 1 GB 200 MB
  • Static Public IP, FTP services.
  • Front Page Extensions.
Premium Web Hosting with Virtual Mail Hosting on Exchange Server $100 1 GB 2 GB plus
100 MB per mailbox.
  • Static Public IP, FTP services.
  • Front Page Extensions.
  • Mail Hosted on our Exchange Server using your domain name.
  • 25 mailboxes included.
  • Additional mailboxes at $5 each per month.
Super Premium Web Hosting with Virtual Mail Hosting on Exchange Server $100 for the first 2 GB
of storage and
$50 for for each additional GB of storage.
10 GB or
25% of total data stored,
whichever is greater.
100 GB plus
100 MB per mailbox.
  • Static Public IP, FTP services.
  • Front Page Extensions.
  • Mail Hosted on our Exchange Server using your domain name.
  • 50 mailboxes included.
  • Additional mailboxes at $5 each per month.

Web Design and e-Commerce Solutions

Using Microsoft web tools for custom coding, we can design public/private web information and e-Commerce sites just for you. Our solutions offer options to integrate their company information with SQL databases and high-end graphics to create a uniform overall look that is both aesthetically pleasing and easy to navigate.

We can host your web solutions on our servers or at your office.  We can even provide co-location services, if needed.

If you would like more information on our web design and e-Commerce solutions or have access to sites we have developed please e-mail us.

Domain Name Service (DNS) Only

This is available for $5 a month.

Clients that use this service with us have DNS hosted on two servers in San Francisco as well as a third DNS server at an out of state location.